There is an unconscious urge to live up to the opinions others seem to have of us — or live down to them

There is an unconscious urge to live up to the opinions others seem to have of us — or live down to them

In dealing with others, we see our own attitude reflected back to us in their behavior. It is as though we are standing before the mirror. When we smile, the person in the mirror smiles; when we frown, they frown; and when we shout, they shout back. Knowing this, you can control other’s emotions to an amazing degree.

When you find yourself in an explosive situation that seems likely to get out of hand any moment, lower the tone of your voice and keep it soft. This will literally force others to keep their voices soft also, and they can’t become angry and emotional as long as they keep their voice pitched in a soft tone. If you wait until the other person becomes angry, it won’t work. But, you can turn the anger away before it arrives using this technique.

Enthusiasm is catching. It’s more catching than cold; and so are indifference and lack of enthusiasm. You can never sell anything to anyone until you are sold on it yourself.

to be continued…